Get free delivery on any order over £250, stocked items will be delivered within 3 - 4 working days and milled to order goods will take 2 - 3 weeks, you will receive tracking updates via email once your order is dispatched. A signature is required on delivery.

​

Areas subject to small surcharge:
Scottish highlands, Cornwall, Ireland, UK isles. If you are located in any of these areas please contact us to order. 

​

Returns Policy:
 

• We understand making a large online purchase is a big decision. That's why we offer a flexible returns policy to guarantee your satisfaction. 

Our team prioritizes complaints and will usually respond with an agreeable solution within a couple of hours. We want you to be completely satisfied with your purchase. We want you to tell others about our good service and continue using us for future projects.

• If for any reason you are not completely happy with your purchase, you can return it to us within one month of delivery. Orders can be returned even if nothing is wrong, or if you have simply changed your mind. However, please note that in such cases, the transport cost will be deducted from the refund amount.

• All orders are quality checked prior to being dispatched, nevertheless in the unlikely event your order has a larger ratio of imperfections than set our in our description’s, we will offer to swap the lengths in question and we will also offer a full refund including all transport costs.

• If you would like to return an order that is showing signs of use or damage not caused by us, ie, lengths cut down, continuing nails, paint or oils, or spoiled timber due to being stored outside unprotected. If you find yourself in this predicament we will still accept return of the timber and will have to assess its new condition and negotiate a reasonable refund offer for you.

• Refunds are issued within 48 hours or timber being returned and checked, trade customers can have opt for credit notes.

​